Our Commitment to Clients
I approach every client and their home with respect, confidence and without judgement. I
understand that inviting someone into your home can feel personal, so I will always respect your privacy, personal space and boundaries, and will only explore the areas and subjects we have agreed to discuss.
Respect, Trust & Professional Relationships
I aim to build strong, honest, loyal and professional relationships with my clients. Every client is different, and I believe the client should lead in how much personal information they wish to
share. You will be listened to and treated with respect throughout our relationship, with
consideration given to your individual circumstances, lifestyle, culture, beliefs and preferences.
Client-Led Approach
My role is to listen, understand and offer professional guidance rather than impose my own
preferences. I will make suggestions based on my professional experience where I believe a
change could be beneficial, but these are recommendations rather than promises of a particular outcome. Ultimately, decisions remain with you and your choices will always be respected.
Recommendations & Reports
My reports and recommendations may include suggestions relating to furniture, accessories,
plants, colours, finishes, layout, positioning and other elements that may support the aims of
your project. Unless specifically agreed otherwise in writing, these items will not be supplied,
installed or physically moved by me.
Consultations, Confirmations & Project Information
From the initial consultation through to booking and the agreed project, I will provide clear written confirmation of our discussions and agreed services. This will include relevant pricing, reports, anticipated timescales, areas for improvement, any foreseeable changes or additional costs, timekeeping expectations and applicable appointment cancellation fees. Any significant changes to the agreed scope of work will be discussed with you before proceeding.
Confidentiality & Data Protection
I respect the confidentiality of information shared with me and will handle personal information responsibly and in accordance with applicable data protection legislation. Client information will be kept securely and retained for one year following completion of the relevant service, after which personal client information will be securely destroyed where there is no legitimate reason to retain it. You will retain copies of your reports and other project documents provided to you, should you wish to refer to them for future changes or further work.
Professional Responsibility

I will work within the agreed scope of my professional services and will be honest about what I
can and cannot provide. Where a matter falls outside my professional role or requires specialist knowledge, certification or statutory responsibility, I will recommend that an appropriately qualified professional is consulted. I will communicate clearly, keep appropriate records and act with reasonable care, skill and professionalism throughout the service.
Client Care
I understand that homes are personal spaces and that each client will have different needs,
expectations and levels of involvement. I will aim to make the experience comfortable, respectful and positive, while maintaining appropriate professional boundaries. If there is anything outside the agreed service that I may be able to assist with, I will always be happy to discuss it with you during the consultation.

Terms & Conditions
Full Terms and Conditions will be provided to each client prior to their project commencing. The Terms and Conditions will set out the agreed scope of work, fees, payment terms, timescales, responsibilities, cancellations, confidentiality, project changes and any other relevant information relating to the services being provided. Clients will have the opportunity to read and understand the Terms and Conditions before agreeing to proceed with their project.